Frequently Asked Questions
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At Our Creations 13, we offer a unique mix of sensory-friendly and creative products designed to bring comfort, joy, and excitement to everyday moments and special occasions.
Our collection includes soft, fluffy cloud slime and calming sensory items that are perfect for relaxation, focus, and play. We also create themed art kits and creative bundles that encourage imagination and hands-on fun for kids of all ages.
In addition to our sensory products, we design custom invitations, party kits, and coordinated celebration items to make your events extra special. From matching decorations to themed goodies, we aim to make party planning easy and fun.
Every item is thoughtfully created with care, creativity, and real-life experience, making our products both meaningful and enjoyable for families.
Whether you’re looking for calming sensory support or a fun, themed celebration, or custom apparel, Our Creations 13 has something special for you.
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Getting started is easy! Simply browse our shop and choose the product or package that fits your needs—whether it’s sensory slime, a party kit, or a custom invitation.
If you’re ordering a custom item, just include your details (such as theme, colors, name, and event information) in the personalization box at checkout. If you’re unsure what to choose or do not find what you are looking for, feel free to message us—we’re happy to help bring your ideas to life!
Once your order is placed, we’ll begin creating your items with care and keep you updated along the way.
We make the process simple, fun, and stress-free from start to finish!
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At Our Creations 13, everything we create is inspired by real-life experience. Our products were originally developed to support my daughter’s high sensory needs, which means each item is thoughtfully designed with both comfort and creativity in mind.
Unlike mass-produced products, our sensory items, kits, and party creations are made with care, attention to detail, and a true understanding of what works for children who benefit from calming, engaging activities.
What also makes us special is that this is a family-driven business. My daughter plays a role in brainstorming ideas, choosing themes, and helping with packaging—making each product even more meaningful and unique.
We don’t just create products—we create experiences that bring comfort, joy, and a little extra magic to every child and family we serve.
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Our pricing reflects the time, care, and quality that goes into every item we create. Each product is handmade using thoughtfully selected materials and designed with both creativity and sensory needs in mind.
We also include the time spent on designing, customizing, and carefully packaging each order to ensure it arrives special and ready to enjoy.
Our goal is to offer products that are both meaningful and affordable, while maintaining the quality and experience our customers expect.
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Working with Our Creations 13 is designed to be easy, personal, and enjoyable from start to finish.
We take the time to understand your needs—whether you’re looking for a custom party theme, a sensory-friendly product, or a special gift. Communication is important to us, so we’re always happy to answer questions, offer suggestions, and help bring your vision to life.
Each order is created with care, attention to detail, and a personal touch. For custom items, we work closely with you to make sure everything feels just right before it’s completed.
Our goal is to make the entire experience stress-free, fun, and something you feel excited about—from placing your order to receiving your final product.
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Each month, you’ll receive a thoughtfully curated box filled with fun, hands-on items designed to spark creativity and excitement! Every box follows a unique theme, so no two months are ever the same.
Inside your subscription box, you can expect a mix of:
Sensory Play Items
This may include cloud slime, homemade sensory dough in a variety of colors, textures, and scents, or art activities. Each one is made to be fun and engaging for kids.Themed Add-Ons
Depending on the month’s theme, you may receive charms, play dough tools, cutters, or other fun accessories that enhance the play experience.Creative Extras
Some boxes may include small surprises like mini activities, stationery items, or bonus goodies that match the theme.Motivational Card
Each box includes a kid-friendly card with a positive or encouraging message to inspire confidence and creativity.A Surprise Element 🎉
We always include something extra to make opening the box feel special and exciting!
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📦 Step 1: Choose Your Plan
Select the subscription box option that works best for you. Once you purchase, your spot is reserved and your first box is prepared!
🎁 Step 2: We Create Your Monthly Box
Each month, we design a brand-new themed box filled with sensory items like cloud slime, homemade play dough, or art activities, along with fun extras, tools, and surprises. Every box is thoughtfully curated so kids get a complete, hands-on experience.
🚚 Step 3: Your Box Ships
Your first box ships within 1-3 business days, and future boxes are sent out around the same time each month. You’ll receive your package right at your doorstep—no extra work needed!
🌈 Step 4: Enjoy & Create
Once your box arrives, it’s time to play! Kids can dive into creative, screen-free fun using all the items included. Each month brings something new to explore.
🔄 Step 5: Repeat the Fun
With every new month comes a new theme, new items, and new excitement. It’s like getting a surprise gift over and over again!
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Yes! All items are made with kid-friendly materials. Adult supervision is recommended for all play items, especially for younger children.
All toys and subscription boxes are recommended for ages 3 and up.
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You can cancel your subscription at any time before your next billing or shipping date.
There are two easy ways to cancel:
Log into your account
Visit your account page, go to your subscriptions, and select cancel. This is the fastest and easiest option.Email us for help
You can also email us at support@ourcreations13.com with your name and order details, and we’ll take care of the cancellation for you.
⏰ Important:
To avoid being charged for the next box, please cancel before your next billing date.
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Due to the handmade and customized nature of our products, we do not accept returns on the majority of our items. However, if there’s an issue with your order, please reach out—we’re happy to help make it right!
We do accept returns on non-customized items as long as they meet the following conditions:
Items must be unused and in their original condition
Return requests must be made within 30 days of delivery
📦 Return Process:
Please contact us before sending anything back so we can provide return instructions. Once your return is received and inspected, we’ll process your refund.
🚫 Please Note:
Customized or personalized items are not eligible for returns
Return shipping costs are the responsibility of the buyer unless the item arrived damaged or incorrect
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Yes! 💌 Join our mailing list to stay up to date on everything new and exciting.
When you sign up, you’ll get:
🎉 Exclusive discounts and special offers
👀 Sneak peeks of upcoming monthly theme
📦 Early access to new products and restocks
💡 Fun updates, ideas, and inspiration for creative play
You can sign up directly on our website by entering your email in the signup form. It only takes a few seconds!
We will only send emails occasionally to keep you informed about new releases, promotions, and updates. No spam, ever!
You can unsubscribe at any time by clicking the link at the bottom of any email.
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You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.
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Feel free to message us anytime—we’re always happy to help!

